Create a seamless customer journey across all platforms and services.
What We Did
Research & Insights
Digital Strategy
Service Design
Digital Product Design
Customer Experience Design
Design Process
As the world’s largest hotel company, Marriott International boasts 1M+ employees, 30 distinct brands, more than 7,000 hotels, a loyalty membership exceeding 110 million, and a website attracting over 500 million unique visitors annually. In order to consistently deliver impactful experiences across this complex organization, they partnered with us to reimagine the customer journey.
Driven by deep collaboration, we created more than 40 strategic and tactical projects that resulted in cohesive designs, empowered teams, and story-worthy moments. The success of this six-year collaboration is ongoing, with happier, more engaged customers, and improved efficiency across the organization.
