How we can help

Reimagine your customer journey.

Earn lifetime fans and unlimited ROI with a digital experience that puts people first.

Overview

Work with us if you want to:

  • Solve customer problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities

Our goal is to create an intentional, memorable digital experience that’s so beyond what your competitors are doing that your customers will never think of going anywhere else. By helping you better understand your customers, we can design a distinct experience that reinforces your brand’s commitment to meeting customers’ needs in exciting ways.

Overview

Work with us if you want to:
  • Solve customers’ problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities
Our goal is to create an intentional, memorable digital experience that’s so beyond what your competitors are doing that your customers will never think of going anywhere else. By helping you better understand your customers, we can design a distinct experience that reinforces your brand’s commitment to meeting customers’ needs in exciting ways.

“We design magical moments in your customer journey that organically grow your business by inspiring people to share their experience.”

Miles Kemp

CEO and Head of Design

“We design magical moments in your customer journey that organically grow your business by inspiring people to share their experience.”

Miles Kemp

CEO and Head of Design

How we do it?

  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision
VTeam_25

Starting Point

Not sure you have gaps in your customer journey? A customer experience (CX) sprint can help you better understand your customers and uncover revenue opportunities.

Our CX design sprint offers a deep dive into your customer journey using our proven framework. Over the course of a two-week design sprint and one-day in-person workshop, we’ll:

  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions
Learn about CX Workshop
wk_3
wk_2
wk_5
wk_4
wk_1

Impact

200%

revenue increase for Marriott in 4 years thanks to reimagined digital products

$800M

annual incremental revenue from Marriott’s new mobile app

180%

increase in booking conversion in 1 year for Carnival Cruise Line

How we do it?

  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision
VTeam_25

Starting Point

Not sure you have gaps in your customer journey? A customer experience (CX) sprint can help you better understand your customers and uncover revenue opportunities.

Our CX design sprint offers a deep dive into your customer journey using our proven framework. Over the course of a two-week design sprint and one-day in-person workshop, we’ll:

  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions
Learn about CX Workshop
wk_3
wk_2
Homepage-Strategy-2
wk_4
wk_1

Impact

revenue increase for Marriott in 4 years thanks to reimagined digital products

annual incremental revenue from Marriott’s new mobile app

increase in booking conversion in 1 year for Carnival Cruise Line

Why Partners Say

'Variate consistently delivered high-impact solutions, excelling in complex projects and harmonizing the overall experience.'

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Mariana Cavalcanti

'I’ve worked with much larger agency partners and this was by far the BEST experience yet. I can’t say enough good things about this team.'

Carnival

Jessica Dewing

"They exceeded expectations with a personalized solution and meticulous attention to detail, showing genuine care."

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Dre Nitze

'Variate's strategy led to key customer breakthroughs and more revenue... a pleasure to collaborate with across our leadership team.'

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Lara Pierre

Partner with us

Offer your customers something no other brand can. Collaborate with our world-class design team to bring your vision to life.